Sparsh: Service warranty- 2016

At Sparsh, we truly believe that by putting customers first and listening to what they want we can deliver the highest possible standards of customer care.

We have worked closely with our customers to set out how we will deliver high quality and customer focused services, making sure we stay true to our overall aims to:

 

  • Deliver excellent service in time.
  • Put customers at the heart of the business

 

Samriddhi Automations Pvt. Ltd. (“Sparsh”) warrants the Sparsh branded CCTV Camera or hardware product and its accessories contained in the original packaging ("Product"), a limited Warranty, against defect in material and workmanship (“Defect”) when used normally in accordance Seller’s guidelines that may include but are not limited to information contained in technical specifications, user manuals and service communications. A Product having a Defect is hereinafter referred to as “Defective” shall be repaired or replaced free of charge upon submission of valid claim by the Consumer through Seller or its authorized service partners or its service dealers subject to the following conditions.

 

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND THE REMEDIES SET FORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED. SELLER DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, SELLER LIMITS THE DURATION AND REMEDIES OF SUCH WARRANTIES TO THE DURATION OF THIS EXPRESS WARRANTY AND, AT SELLER'S OPTION, THE REPAIR OR REPLACEMENT SERVICES DESCRIBED AS BELOW.

 

This Warranty is subject to the following terms and conditions:

  1.  This Warranty of the Different Products is mentioned in the table below from date of original retail purchase by the end Consumer.

 

 

Below is Product service warranty Matrix: 

Sr No

Product

Product Description

Warranty Period

1

Analog & HD Analog Camera

All of Analog & HD Analog camera Series

24 Months

2

IP Camera

All IP Camera Series

24 Months

3

Video Recorder

All DVRs & NVRs

24 Months

4

PTZ Camera

All Analog, HD Analog & IP PTZ

12 Months

5

PTZ Controller

Analog, HD Analog & IP

12 Months

6

Switcher and VDA

All models of switcher & VDA

12 Months

7

Power Supply

All type of power supply, adaptor, SMPS, Individual, Linear & Including DVR's adaptor

12 Months

8

Project and Customized Product

Any product above from 1-7Nos

12 Months

9

Solutions

Solutions & included its product to make Complete solution

12 Months

10

DGS&D Product

All product, as specified

12 Months

11

Accessories

Lens

6 Months

12

Accessories

UTP Balun-Active

6 Months

13

Accessories

Pan & Pan tilt Motor

6 Months

14

Accessories

Surge Protector

No Warranty

15

Accessories

UTP Balun-Passive

No Warranty

16

Accessories

Audio Box

No Warranty

17

Accessories

Audio Module

No Warranty

18

Accessories

Camera Stand

No Warranty

19

Accessories

Camera Housing

No Warranty

20

Accessories

Connectors & Other

No Warranty

 

Tracking warranty Window of Product:

 

It can be track with Products serial number, which is pasted on all products with model number.

Product codes are part of the serial number for example, the following serial number can be broken down like this: Serial Number: SCHD4D2R2266836DU

SC= SPARSH  CAMERA,  H = HDAVI, D=DOME, 2R2  =2.8MM LENS 20 MTR, 2266836 =MANUFACTURING  & PRODUCTS CODE. D=MANUFACTURING MONTH, U= MANUFACTURING YEAR.

Counting of manufacturing Month & Year:

For the Month using Alphabet: A= JAN, B=FEB, C=MAR, D=APRIL, E= MAY, F= JUNE G=JULY, H=AUG,  I=SEP, J=OCT , K=NOV, L=DEC. For Year Using Alphabet Reverse wise: Z=2010, Y=2011, X=2012, W=2013, V=2014, U=2015, T=2016, etc.

 

 After Sales Service Centers:

 

Sr No

Particulars

Description

Contact details

1

Customer care help line

IVR Number with Voice recording

+91 95 55 88 77 55, customecare@sparshsecuritech.com

2

Technical Support

(Corporate Office)

Interactive Customer Helpdesk

IVR

+91 95 55 88 77 55, Email at support@sparshsecuritech.com

3

Delhi - Service center

Samriddhi Automations Pvt Ltd. A-1/15, New Kondli,

Delhi-110096(India)

Tel. +91 11 22623325

Email: service@sparshsecuritech.com

4

Noida

Service center & Technical support

Samriddhi Automations Pvt Ltd. F-365, Sector-63

Noida-201307(India) Fax. - +91 120 4518926

Tel. +91. 9555997755, 0120-4518951

Email: service@sparshsecuritech.com

Customecare@sparshsecuritech.com

5

Coimbatore – Servic center    & Technical support

Samriddhi  AutomationPvt Ltd. A-11, Hudco Colony, Near PSG Hospital, Peelamedu(P.O.), Coimbatore-641004, Tamil Naidu(India)

Tel.-+91          9361597755,         Email:

service.coimbatore@sparshsecuritech

.com

6

Kolkata    -

 

 

 

 

Service center & Technical support

Samriddhi Automations Pvt. Ltd.

28C, C.I.T. Scheme No. VIII-M, Second floor biplabi barin ghoshsarani, Police Station – manicktola, Near mochi bazar Ultadanga Post Office Kolkata

700067, West Bengal(India)

Tel. +91 9883364171

Email: service.kolkata@sparshsecuritech.co m

7

Mumbai     - Service center & Technical support

Samriddhi Automations Pvt. Ltd. Prajapati Gaurav, shop No -16, Plot No.-03, Sector-02

Kharghar, Navi Mumbai 410 210

Tel. +91 22-65227222

Email: service.mumbai@sparshsecuritech.co m

8

Lucknow     UP - Service center

Building 23, Shivam Nagar krishna

Nagar Lucknow-

226012 U. P

Tel. +91 7705914713, 9415137989

Email: lucknow.service@sparshsecuritech.co m

9

Chandigarh      - Service centre

SCO 113 ,2nd Floor, Sector- 47C Chandigarh-160047

Tel. +91 9988426677

PH: -0172-4567788, 5034455

10

Haridwar - Service center

Samriddhi automation pvt ltd Plot No-75,  SECTOR-7, I.I.E., Sidkul, haridwar -249403 (U.K.)

Tel. +91 134-645011/ 239396  Email:

samriddhi@sparshsecuritech.com

11

Trivandrum –

Service center

KRA 10.T,C 17/1645near magic

academy kattu road poojapaura trivendrum -695012 kerla

Tel. +91

12

Kanpur UP

(L1 service canter & Technical support)

B-1641 Awas Vikas Hanspuram

Naubasta Gala Mandir , Kanpur -208021 (U.P.)

Tel. +91 9455593022 , 09839033816/

kanpur.service@sparshsecuritech.com'

13

Kota Rajasthan

(L1 service center & Technical support)

 

Tel. +91 8094577500

 

kota.service&sparshsecuritech.com

 

Please  share  your General  Feedback,  any Assistance  related  Hardware service,  Technical  support  & product feature Email us at kamal@sparshsecuritech.com | Customer Care +91 9555997755| customercare@sparshsecuritech.com